At Prasanna Lakshmi silks, our team is dedicated to delivering the order to you as early as possible, within the stipulated time frame. Right from processing to packaging to shipping, we maintain the highest quality and safety standards. Please take the time to read through and understand our policy thoroughly.
For domestic orders, kindly allow us 3-5 working days, from the date of the order confirmation, for processing and shipping. Orders inclusive of pico/blouse service take 4 working days to be processed. Once it has been shipped, it would take up to 5 working days to be delivered.
We work with trusted and reliable delivery partners. You can reach out to our Customer care team at email@example.com or +919700381817 with your complete shipping address and the products you would like to order. We would be happy to deliver to you.
For international orders
We do our best to make sure your orders reach you as soon as possible. Orders are shipped out on all days except Sundays and public holidays.
For International orders, processing and shipping happen within 5-7 working days, post-which your order would be delivered in 15 working days depending on your location. However, you could also opt for paid international shipping services to fast-forward the process.
Kindly note, that the estimated delivery dates can be subject to delays due to unforeseen circumstances faced by our delivery partners and are beyond our control. We will do our best to track your order and keep you updated, and will not be held responsible for the delay.
Upon shipping your order, we will send you the tracking details along with our delivery partner information to the registered email ID. Alternatively, you can track the status online through the ‘My Account section of our website. Please do reach out to our Customer Care team if you need more details about your order.
If the order placed by you includes multiple products, we usually combine them in a single box before shipping. In the event, you require them to be packaged separately, please do write to us at firstname.lastname@example.org along with your order number. Packaging and shipping the products in individual boxes may incur an additional charge.
Throughout our packaging and shipping process, we have multiple quality checkpoints to ensure the products reach you in the perfect state. In the unlikely event that you notice the package is damaged or tampered with, we request you not to accept it from the delivery personnel. Kindly notify us about it immediately via email, along with pictures of the damaged packaging. We will help you out with an exchange or refund option for the same.
SPECIAL ORDERS AND CUSTOMISATION
At Prasanna Lakshmi silks, a majority of our handloom products are specially designed to be one-of-a-kind. We understand that you might like to purchase such products which have been sold out and hence offer special orders to remake them.
You can get in touch with us about this by sending a mail to email@example.com and we will check with our weaving department regarding the feasibility of your design requirements and customisation.
Please note that for special orders with customisation, the time taken to craft and deliver your order may vary due to the handmade nature of your customised product. We will provide you with an approximate date of delivery upon order confirmation.
If there is a delay in the delivery under any circumstance, we will do our best to keep you informed at the earliest.
Special orders are made upon requests only and cannot be cancelled, exchanged or refunded after the order has been confirmed.
For any assistance or queries, please feel free to reach out to our customer care team at +91 99627 12299 or firstname.lastname@example.org. We would be more than happy to guide you through the same and resolve your issues.
Customs, Duties and Taxes
For international orders, we do our best to ensure you have a seamless shopping experience, from getting your orders cleared through customs to having them delivered to your doorstep. However, there is a possibility that you may have to pay the import and customs duties directly to the delivery personnel if presented with an invoice for the same. Depending on your country’s laws and guidelines, you will have to bear any additional charge as applicable.
The customs and other duties levied by the customer’s country are the customer’s responsibility. Due to the vast differences between the national policies, we are unable to anticipate what will be the charges.
You will be liable to pay any additional service fees that the courier operator charges over and above customs duties in certain circumstances.