Dear Customer, if you’re considering a product return, please note the following:
Weavers and artisans create each hand-woven and hand-crafted item of Prasanna Lakshmi Silks. An authentic craft technique may result in uneven weaves, patterns, small changes in cloth, and slight colour variations. These variances are not to be viewed as damage or defects because they are the standard of any hand-crafted product.
Prasanna Lakshmi silks accept returns only if a wrong product or damaged product is delivered. Exchanges are encouraged only on a case-to-case basis and have a genuine reason for such requests. The product needs to be in unused and unsoiled condition with original folds (especially for sarees) and a price tag intact.
Customers wishing to return or exchange must intimate email@example.com within 2 days of receipt of the product which is being returned or exchanged with supporting videos of the product while opening the package mentioning the reason for return or exchange. The product must be returned unused, in its original packaging, and in the same condition as it was received.
Order cancellations are only allowed up until the point at which the product ships.
If there is a reasonable fault, the product will be investigated, and an exchange will only be approved.
Please mention your order number in the subject line to help us quickly process your request. Customers need to fold & pack the product neatly in the package and courier the product to the seller.
Following the receipt of the goods in good condition, refunds will be processed within 7 business days. After the merchandise is shipped to the seller, it can take up to three weeks.
In the event of soiled or damaged goods, Prasanna Lakshmi Silks reserves the right to refuse a refund.
Policy on Cancellations:
An order can be cancelled before shipping.
Please send an email to firstname.lastname@example.org with the subject line “Order ID – Request for Cancellation.” or call +919700381817
To ensure that we can accept your request, please mention a good explanation for the cancellation. Prasanna Lakshmi Silks Management has the authority to examine and accept cancellations.