Return & Exchange Policy

Dear Customer, if you’re considering a product return, please note the following:

Weavers and artisans create each hand-woven and hand-crafted item of Prasanna Lakshmi Silks. An authentic craft technique may result in uneven weaves, patterns, small changes in cloth, and slight colour variations. These variances are not to be viewed as damage or defects because they are the standard of any hand-crafted product.

Prasanna Lakshmi silks accept returns only if a wrong product or damaged product is delivered. Exchanges are encouraged only on a case-to-case basis and have a genuine reason for such requests. The product needs to be in unused and unsoiled condition with original folds (especially for sarees) and a price tag intact.

Customers wishing to return or exchange must intimate prasannalakshmisilks@gmail.com  within 2 days of receipt of the product which is being returned or exchanged with supporting videos of the product while opening the package mentioning the reason for return or exchange. The product must be returned unused, in its original packaging, and in the same condition as it was received.

Order cancellations are only allowed up until the point at which the product ships.

If there is a reasonable fault, the product will be investigated, and an exchange will only be approved.

Please mention your order number in the subject line to help us quickly process your request. Customers need to fold & pack the product neatly in the package and courier the product to the seller.

Refund Procedure:

Following the receipt of the goods in good condition, refunds will be processed within 7 business days. After the merchandise is shipped to the seller, it can take up to three weeks.

In the event of soiled or damaged goods, Prasanna Lakshmi Silks reserves the right to refuse a refund.

Policy on Cancellations:

An order can be cancelled before shipping.

Please send an email to prasannalakshmisilks@gmail.com with the subject line “Order ID – Request for Cancellation.” or call  +91 8501035546, +91 7989414959

To ensure that we can accept your request, please mention a good explanation for the cancellation. Prasanna Lakshmi Silks Management has the authority to examine and accept cancellations.

Prasannalakshmi Silks

A Tale of Prasannalakshmi Silks

Welcome to Prasanna Lakshmi Silks, a heritage handloom brand in Hyderabad specializing in the finest Gadwal sarees and handcrafted weaves. Each saree is woven in-house with our dedicated handlooms ensuring quality and authenticity in every piece. Originating in Telangana, our Gadwal sarees are known for intricate zari work, lightweight elegance, and rich cultural significance. Each saree is meticulously crafted by skilled artisans, preserving the heritage and artistry of traditional weaving.
Every Prasanna Lakshmi Silks saree is a masterpiece, blending timeless craftsmanship with various styles from classic to contemporary, and subtle to vibrant. Our sarees are crafted for women who cherish India’s weaving traditions, with each six-yard drape embodying elegance, heritage, and timeless beauty.
At Prasanna Lakshmi Silks, we proudly uphold the weaving traditions of this land, keeping the beauty of handloom alive in every saree we create.